The cafe, where I work is very busy this time of the year. And most of the time, all staff work in a hurry and have no time to have a chat with customers. And when it's nearly end of the day, the tiredness shows it's ugly face and this is the time when we start to get grumpy. Every single last minute customer seems an insult from then on. This is an unavoidable nature of the catering business I guess.
But, sometimes, an unexpected conversation would make your day and brightens up your face. One of them happened to me today. A female customer asked for a pot of tea just before our closing time; not for an ordinary tea though, she asked for Darjeling Tea. I myself also a very keen Darjeling Tea drinker. So, with a slight smile, I prepared her tea and offered some milk to go with it. She rejected my offer of milk in a very proud of way and said 'I like it black'. After that, I felt that I had to say something and started to explain how I understand her particular choice of tea and not having milk with it. Then she smiled and said:
-Darjeling is the champagne of the teas.
This sentence gave me a broad smile.
I liked her enthusiasm. I liked her description of the Darjeling tea and I agree with her.
4 June 2008
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